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READING
Exercise 1: Read the following text and decide which word best fits each blank. When in Britain, you must never complain. Complaining is very un-British. If you are (1)………….. waiting half an hour in a shop, if a bus (2)………….is rude to you, if a waiter brings your food ice-cold – you keep your mouth shut. The (3)………….upper lip is the British way. Other nationalities might make a (4)………….protest loudly or call for the manager, but not the British.
Remember also that British ears are (5)…………..not tuned to hear complaints. A friend of mine was a regular (6)………….at a famous and expensive London restaurant. Every day at 2p.m. and 9p.m. the (7)………….manager would come out (as he had been doing for the last 37 years), go from table to table and (8)…………. . “Did you enjoy your meal?” For 37 years, hundreds of thousands of properly (9)……………up English people had replied to him: “Very much indeed.” The man would smile, say “Thank you very much”, and (10)………….to the next table.
One day, however, the lunch was so (11)…………that my friend (Dutch mother, Albanian father) decided to tell him the naked truth. So, when the antiquated manager (12)………….at his table as usual and asked, “Did you enjoy your meal, sir?” my friend replied: (13)……….., not at all. It was appalling.” To which the managergave his (14)…………., obsequious smile, said: “Thank you very much, sir”, and moved on, quite (15)………… .
1. A. made B. kept C. stayed D. held
2. A. conductor B. attendant C. assistant D. steward
3. A. hard B. inflexible C. firm D. stiff
4. A. discussion B. argument C. quarrel D. fuss
5. A. simply B. easily C. utterly D. modestly
6. A. supporter B. purchaser C. custumer D. guest
7. A. mature B. elderly C. outdated D. vintage
8. A. inquire B. query C. request D. probe
9. A. raised B. grown C. educated D. brought
10. A. motion B. progress C. stride D. shift…

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